Shipping & Delivery

Thank you for choosing Razab! This Shipping & Delivery policy outlines important information regarding the shipping and delivery of products purchased through our website, razab.com. We strive to provide a seamless and efficient delivery experience to ensure your satisfaction.

Shipping Destinations:

We currently ship to selected destinations. Please check the available shipping options during the checkout process to verify if we deliver to your location. If your location is not listed, we apologize for any inconvenience caused.

Order Processing Time:

Upon placing an order, please allow for order processing time. We strive to process and prepare your order for shipment within 2 business days. However, please note that during peak seasons or promotional periods, order processing may take longer.

Shipping Methods and Costs:

We offer various shipping methods to cater to different delivery preferences. The available shipping options, associated costs, and estimated delivery times will be displayed during the checkout process. The shipping costs may vary based on the weight, size, destination, and selected shipping method.

Tracking Your Order:

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.

Delivery Timeframe:

The estimated delivery timeframe depends on the shipping method chosen and the destination. While we strive to provide accurate estimates, please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays caused by the shipping carrier.

Customs and Duties:

For international shipments, please note that customs fees, import duties, taxes, and other charges may be applicable in your country. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information regarding potential charges.

Delivery Attempts and Re-Delivery:

Our shipping carriers typically attempt delivery to the provided shipping address. If delivery is unsuccessful due to the recipient's unavailability or an incomplete/incorrect address, the carrier may make additional delivery attempts or hold the package at a local facility for a specified period. It is the customer's responsibility to provide accurate and complete delivery information to avoid any delivery issues.

Damaged or Lost Packages:

We take great care in packaging and securing your order for safe transportation. However, in the rare event that your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work diligently to resolve the issue and assist you in finding a suitable solution.

Order Tracking and Support:

If you have any questions or concerns regarding your shipment, tracking information, or delivery status, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary updates or assistance related to your order.

Contact Information:

Email: cs@razab.com

We appreciate your trust in Razab, and we will do our best to ensure a smooth and timely delivery of your order. Should you have any further inquiries or require assistance, please don't hesitate to contact us.

Updated: Jul 25th 2023