01
Order processing
Orders are prepared once checkout is complete. Your confirmation email holds the details of what is on its way.
02
Delivery updates
The delivery information shown for your order at checkout is the estimate that applies to your parcel.
03
Tracking help
Need tracking, an address correction or help with a damaged parcel? Write to cs@razab.com with your order number.
01Shipping destinations
We currently ship to selected destinations. Please check the available shipping options during the checkout process to verify if we deliver to your location. If your location is not listed, we apologize for any inconvenience caused.
02Order processing time
Upon placing an order, please allow for order processing time. We strive to process and prepare your order for shipment within 2 business days. However, please note that during peak seasons or promotional periods, order processing may take longer.
03Shipping methods and costs
We offer various shipping methods to cater to different delivery preferences. The available shipping options, associated costs, and estimated delivery times will be displayed during the checkout process. The shipping costs may vary based on the weight, size, destination, and selected shipping method.
04Tracking your order
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
05Delivery timeframe
The estimated delivery timeframe depends on the shipping method chosen and the destination. While we strive to provide accurate estimates, please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays caused by the shipping carrier.
06Customs and duties
For international shipments, please note that customs fees, import duties, taxes, and other charges may be applicable in your country. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information regarding potential charges.
07Delivery attempts and re-delivery
Our shipping carriers typically attempt delivery to the provided shipping address. If delivery is unsuccessful due to the recipient's unavailability or an incomplete/incorrect address, the carrier may make additional delivery attempts or hold the package at a local facility for a specified period. It is the customer's responsibility to provide accurate and complete delivery information to avoid any delivery issues.
08Damaged or lost packages
We take great care in packaging and securing your order for safe transportation. However, in the rare event that your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work diligently to resolve the issue and assist you in finding a suitable solution.
09Order tracking and support
If you have any questions or concerns regarding your shipment, tracking information, or delivery status, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary updates or assistance related to your order.
Updated Oct 21st 2025
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