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We’re always here to support your home.

Whether you have a question about our borosilicate glass containers, order tracking, care tips, or warranty support — our team is here for you.

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Send us detailed questions, order screenshots, or custom inquiries anytime.

cs@razab.com
Instant Help

Before you reach out, check these

Quick answers to our most common questions about orders, care, and replacements.

Orders placed before 2:00 PM ET on business days ship the same day from our U.S. distribution center. Standard delivery typically takes 2–4 business days. Complimentary shipping is automatically applied to all orders over $50.
Yes! We maintain an ongoing inventory of genuine replacement lids for all container sizes. Simply message us with your container dimensions or order number to request an exact-fit replacement lid.
You can request a return within 30 days of delivery for unopened, unused items in their original packaging, with proof of purchase. Email cs@razab.com for return authorization before sending your item back. If your order arrives damaged, please contact us within 72 hours of delivery.
Razab borosilicate glass withstands extreme thermal shocks from -40°F in deep freezers up to 750°F in conventional ovens. (Note: Always remove plastic locking lids before placing glass bases in ovens or microwaves).
Yes. RAZAB containers are made from non-porous borosilicate glass that resists stains and odors, with BPA-free polypropylene lids that comply with FDA requirements for food-contact materials.
Our Customer Commitment

The Four Culinary Care Pillars

Thoughtfully made glassware. Clear promises. Support you can count on—from your first order to everyday use.

01 / PURITY

Pure Glass. Fresh Beginnings.

Non-porous borosilicate glass resists lingering stains and odors—even when food is stored for several days—making cleanup easier for your next meal.

02 / PROMISE

Support Beyond Your Purchase

Need a replacement lid? Share your container dimensions or order number, and we’ll help you find the right fit and check availability.

03 / TRANSIT

Arrives Damaged? We’ll Replace It.

If your glassware arrives damaged, we’ll replace the damaged item at no cost to you. Contact us within 72 hours of delivery so we can make it right.

04 / EXPERTISE

Know Your Glass. Enjoy It More.

From choosing the right size to understanding product care, our team is here to help you get more from your RAZAB kitchenware.

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